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Disabled and Accessible Information

Support for Autistic Customers

We hope that your visit to The Galleria Outlet Shopping Centre is a pleasant experience but recognise that for some customers with disabilities, it can be daunting and can often cause anxiety and frustration in navigating a destination such as ours. We are here to help! 

We aim to ensure that you have a pleasant and fun visit in which you feel safe and supported. Through out your visit there are friendly trained staff on hand should you require assistance and of course any further information should you need it can be accessed from our customer services desk or by contacting Alison Linskey, Community Champion prior to your visit.

Customer services can also help with directions/guides or even by calling taxis or family members to let them know where you are. 

We would love to hear your feedback on our facilities, service or how we can help further. Send us your thoughts here

Hearing Loops

The Galleria Outlet Shopping Centre have a hearing loop at our customer services desk on the first floor.

Shopmobility

The shop mobility scheme is run from the Customer Service Desk. There are electric scooters, powered wheelchairs and manual wheelchairs available to use free whilst visiting The Galleria.  You will be required to show a form of identification with your address on it when you hire the equipment from us.

Please call 01707 256860 for more information and to book. Alternatively, do email us with your questions.

 

Accessibility

As part of our partnership with AccessAble who currently survey the centre, we are committed to ensuring that accessibility is a focus. To read the details and go to the AccessAble website please click here 

The centre is wheelchair accessible with automatic doors into the centre. You can find disabled parking bays located on level 3 of the multi storey car park, opposite the bridge in the Plazza car park and in the North car park opposite McDonalds.

 

Hidden Disability Lanyards

The Customer Services team positioned on the first floor opposite M&S provide free Hidden Disability Lanyards to customers requiring additional assistance whilst visiting the centre, our stores and restaurants. 

Sensory Toys

Many people on the autism spectrum have difficulty processing everyday sensory information, and we recognise that visiting a shopping centre can present a difficult environment to some. We have therefore introduced our new sensory toys for those needing some time out and they can be found within our customer services desk.

Weekly Quiet Hour

Every Sunday between 11am and 12pm, the Centre is committed to offering a quieter experience. Many of our Brands will dim their lights where possible and turn off their music to help customers enjoy a quiet hour. 

Crohns & Colitis

We support the Crohn's and Colitis UK campaign to raise awareness of hidden disabilities and our accessible toilets are available to anyone who needs them. 

Accessible toilets are located on the upper level take the corridor by the O2 Centre and the lower level take the corridor by Le Creuset.

Odeon Cinema

Odeon is dedicated to giving every one of their guests an exceptional big screen experience. You will find accessibility information for Odeon Hatfield including details on accessible and autism-friendly screenings on their website.