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Disabled Services

Disabled Parking

Disabled parking -  Free up to 3 hours. Free parking Monday - Sunday after 6pm. There are designated car park spaces within the Plazza car park (opposite the bridge), the north car park (opposite the McDonalds zebra crossing) and the multi storey car park on level 3. 

What to do once you park your car

Please take your blue badge to the customer service desk on the upper level on your first visit to The Galleria and we will then register your vehicle for free parking. You only need to do this on your very first visit then we will have all your details on record so the next time you visit you can just display your blue badge in your vehicle and get on with your shopping. If you change your vehicle you will have to visit our customer services desk with your blue badge so we can update your details.


The shop mobility scheme is run from the Customer Service Desk. There are electric scooters, powered wheelchairs and manual wheelchairs available to use free whilst visiting The Galleria.  You will be required to show a form of identification with your address on it when you hire the equipment from us.

Please call 01707 256860 for more information and to book. Alternatively, do email us with your questions.



Disabled Go

DisabledGo is an award-winning disability organisation, based in the UK, which produces reports detailing accessibility to venues all over the country. For more information of accessibility to the galleria visit theDisabledGo website.

Disabled Toilets

Disabled toilets are located on the upper level take the corridor by the O2 Centre and the lower level take the corridor by Le Creuset.


Lifts 1 & 2 are just near TK Maxx on the lower ground level and the lifts go up to levels 3,5 & 6.

Lifts 3 & 4 are opopsite Cafe Nero and the lifts go up to levels 1, 3, 5 & 6.

Lift 11 is external and is just beside Nandos.

Lift 12 is just passed Frankie & Bennys and goes up to the Odeon Cinema. 

Customer Information - Lift 12 opposite the escalators near the Odeon Cinema is currently out of order. Please use the lift next to Nando's to get to the lower ground.

Disability Confident

The Government’s Disability Confident scheme is designed to help employers recruit and retain disabled people and people with health conditions for their skills and talent. The Galleria are proud to be in association with Disability Confident