FAQs Car Park

How do I pay?

Skip the machines and download the QwikPark app prior to your next visit for faster parking straight from your mobile, just park and shop. To download your app, please click here for the Apple Store or click here for Google Play.

Alternatively, once you have finished your shopping, you can pay by card at one of our car park payment machines in the centre. You must enter your licence plate number on the touchscreen monitor of the pay station. The fee is displayed on the screen. You then have the option to pay by card.

The customer can exercise the option of receiving a paper receipt by pressing a button. This will trigger the receipt printing.

QwikPark FAQs:

How do I use the Privilege discounted parking offer?

Once signed in to the QwikPark app, select Passes at the bottom of the home page. Click on Find More Passes, select The Galleria car park and click on the Season Passes option select the Galleria Privilege Club at the purchase screen, click Select Start Date, and enter the start date, this will then calculate the end date and price. If the pass is a Pay As You Go, you will not need to pay anything upfront as you will be charged whenever you leave a car park. Then you will need to Select a Payment, this will be charged when you leave a car park.
Once you have added the additional details required click the Add Pass button. You will then get confirmation that the pass has been added to your account. It can be viewed from My Passes.

What if I am overcharged or incorrectly charged?

If you feel you have been incorrectly charged at any time, please contact us at customer-service@thegalleria.co.uk

I have a Blue Badge how does this work?

Disabled Patrons can enjoy up to three hours of free parking. There is no need to use the app. On your very first visit show your badge to Customer Services to register your details, next time you visit simply display your badge in your vehicle once parked.

What if I exit but my parking session does not stop?

If your session is still active you can manually end the session: On the session page tap End Session and select the time you let the car park. Confirm that you have left, and the time is correct. You will be shown the updated price (including any discounts) Tap End Parking Session.

Notifications must be enabled to be notified of parking sessions and payments. 

Where are the pay stations?

You can find the pay stations at the McDonald’s entrance, along the link bridge near Pizza Express, next to Clarks, and near Choice.

Where can I pay if the main centre is closed?

If you have been to the cinema or a restaurant and the centre is locked, you can pay at the pay machines located near McDonalds or beside Pizza Express. You can also download the QwikPark app for use on your next visit.

Do I have to pay for parking if I visit McDonalds or Burger King Drive Thru?

All Drive Thru customers will have 20 minutes maximum before standard parking charges apply.

Is there free parking for Disabled users?

To qualify for free parking please take your disabled badge along with a note of your registration details to the customer service desk located on the upper mall where your details will be recorded. You will only have to do this on your first visit to the Galleria as long as you use the same vehicle. This will give you free parking for up to 3 hours, after this the usual charges will apply.

What are the Height Restrictions in the Car Park?

The height restriction for the outdoor car park is 2.1m and for the multi storey car park is 1.98m

Motorcycle Parking

Parking areas for motorcycles are located at the North End of the centre. There is no charge for parking if you visit the centre on a motorcycle.