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Disability Information

North entrance Mc Donalds side of building accessibility information October/November 2019

Unfortunately, on the far north entrance Odeon side of the building, our elevator is currently out of service -a schedule of works are underway to fix as soon as possible.

For disabled access, specifically via this side of the building - an alternative elevator can be found underneath the bridge, below Nando's, next to a fire escape staircase. Temporary blue arrow signage is in place to guide guests, whom need elevator access, to this alternative one. Larger signage is in production and due to be placed onsite w/c 28th October.

We sincerely apologise for any incovenience caused to our guests by this unfortunately currently unavoidable diverted route. Our tecnhical team are working hard to restore the lift as soon as possible.

Disabled Parking

Disabled parking -  Free up to 3 hours. Free parking Monday - Sunday after 6pm. There are designated car park spaces within the Plazza car park (opposite the bridge), the north car park (opposite the McDonalds zebra crossing) and the multi storey car park on level 3. 

What to do once you park your car

Please take your blue badge to the customer service desk on the upper level on your first visit to The Galleria and we will then register your vehicle for free parking. You only need to do this on your very first visit then we will have all your details on record so the next time you visit you can just display your blue badge in your vehicle and get on with your shopping. If you change your vehicle you will have to visit our customer services desk with your blue badge so we can update your details.

Shopmobility

The shop mobility scheme is run from the Customer Service Desk. There are electric scooters, powered wheelchairs and manual wheelchairs available to use free whilst visiting The Galleria.  You will be required to show a form of identification with your address on it when you hire the equipment from us.

Please call 01707 256860 for more information and to book. Alternatively, do email us with your questions.

 

 

Accessible Toilets, Not Every Disability is Visable

We support the Crohn's and Colitis UK campaign to raise awareness of hidden disabilities and our accessible toilets are available to anyone who needs them. 

Accessible toilets are located on the upper level take the corridor by the O2 Centre and the lower level take the corridor by Le Creuset.

Lifts

Lifts 1 & 2 are just near TK Maxx on the lower ground level and the lifts go up to levels 3,5 & 6.

Lifts 3 & 4 are opopsite Cafe Nero and the lifts go up to levels 1, 3, 5 & 6.

Lift 11 is external and is just beside Nandos.

Lift 12 is just passed Frankie & Bennys and goes up to the Odeon Cinema. UNFORTUNATELY THIS LIFT IS CURRENTLY OUT OF SERVICE, WE ARE WORKING TO RESTORE ASAP, SHOULD YOU ENTER VIA THIS SIDE OF THE BUILDING PLEASE USE THE ALTERNATIVE LIFT DETAILED ABOVE (LIFT 11) BLUE ARROW SIGNAGE IS IN PLACE TO HELP GUIDE TO THE ALTERNATE LIFT.

 

Autism Friendly Service

The Galleria Outlet Shopping Centre is committed to delivering a more inclusive retail experience for all our guests and tackling some of the barriers faced by people with autism and their families, including social isolation and a lack of understanding from the wider public.

For example, The Galleria Outlet Shopping Centre provides a weekly quiet hour every Sunday, between 11am-12pm. During these quiet hours, The Galleria Outlet Shopping Centre will reduce the amount of music and dim the lightening in central areas of the mall.  

All customer facing staff at The Galleria Outlet Shopping Centre have received training on supporting customers with Autism.

AccessAble

AccessAble is an award-winning disability organisation, based in the UK, which produces reports detailing accessibility to venues all over the country. For more information of accessibility to the galleria visit the AccessAble website.

Disability Confident

The Government’s Disability Confident scheme is designed to help employers recruit and retain disabled people and people with health conditions for their skills and talent. The Galleria are proud to be in association with Disability Confident