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your visit

Our Services

Our Services

We pride ourselves on offering great on-site services to make your visit even more enjoyable. As well as the services below, if you require any help or assistance, our Guest Relations team will be able to assist you.


We've got a brand new free Wi-Fi is available across the centre . Find it when you log onto the Internet using your smart phone. Enjoy free Internet access at The Galleria time and time again by selecting The_Galleria_Guest and click ACCEPT.

Cash Machines

We have a number of cash machines located through out The Galleria Outlet Shopping Centre, you will find one on the upper level on the wall by the Odeon Cinema and another on the lower level outside the entrance to Choice Fashion. 


We have three separate toilet facilities located around the centre offering you first class facilities. These include baby feeding and changing facilities, and disabled facilities. If you are visiting the centre and have any specific requirements, please do not hesitate to contact us.  For more information about our disabled facilities, please click here.

Baby Change Facilities

When you have a baby or toddler in tow, knowing where you can find clean changing facilities and easy-to-use toilets is essential. Our baby change is equipped with the latest MimmaMa armchairs to support mother and child in all different breastfeeding positions. You'll also find some really rather handy 'dual' adult-child toilet rooms in the same location, which you and your little one can use together. They're roomy enough for your pushchair and shopping too!

At The Galleria Shopping Centre you'll find baby changing facilities on both the Upper and Lower Level. 


We have a free service providing both motorised and assisted wheelchairs within The Galleria Outlet Shopping Centre - please ring 01707 278301 for more information, or to book one in advance. Please note when hiring a scooter or wheelchair ID is required (proof of address) or your disabled badge.

Amazon Lockers

Amazon Lockers are self-service kiosks where you can receive or return your parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you. Click here for more details.

Lost Property

We make every effort to ensure that lost property is returned where possible. If you have lost an item whilst in the Galleria Outlet Shopping Centre, please make enquiries at the Customer Services Desk on 01707 278301 where your details will be taken and if the item is found, your goods will be returned to you.


We have four photobooths in The Galleria Outlet Shopping Centre, you will findthem near the Odeon Cinema, opposite Gap on the lower ground floor and two on the lower ground floor.

Refill Me - Top up your water bottle free of charge

In the UK, 7.7 billion plastic bottles of water are purchased each year – that’s over 20 million a day.  Although we do great work across our centres in recycling, the best approach is for us to reduce this waste to begin with.  On average, only half of the water bottles purchased in the UK get recycled. The rest are burned, sent to landfill or end up in our ecosystems. This contributes to the eight million tonnes of plastic which enter our oceans each year.

It is for this reason we are keen to allow our customers to refill their water bottles at the following locations around The Galleria:


Pizza Express





Frankie & Benny’s

Real China

Bella Italia


Caffe Nero





Guest Code of Conduct


The Galleria aims for the Centre to be a safe, relaxed and friendly environment for all our guests. We would ask that all guests respect the Code of Conduct detailed below, in the interests of everyone's enjoyment and well-being.