your visit

Facilities

Lost Child

Little Shopper Stay Safe has been set up to provide assurance to parents that if their child goes missing within the centre, galleria management and staff have a process in place to re-unite them.

On arrival to the galleria, the parent/guardian and child go to Customer Services on the upper level where they will receive a free wristband for the child on which we enter two contact telephone numbers and any essential information ie Diabetic.

Customer services will also give an information card containing instructions should the parent/guardian and child get separated.

If children do get lost they should head to a shop window which is displaying a Little Shopper Stay Safe Scheme teddy bear logo. On the report of a missing child the shopping centres bank of CCTV cameras will be checked to make sure the child is discovered by all galleria personal and reunited with their parent/guardian as quickly as possible.

Parent & Child Car Parking

There are designated Parent and Child car parking spaces in the multi storey car park on lower level 4.

Baby Change Facilities & Toilets

We have baby change facilities in all Ladies and Mens public toilets at the galleria.

You will find toilets and baby change facilities on the first floor just down the side of the 02 store and also on the ground floor just beside ProCook.

Easy Stroller Cars

Why not hire an Easy Stroller Car for your little one to cruise around the Centre in, it will keep them entertained while you are shopping. Suitable for kids aged 18 months to 5 years (at their parent’s/guardian’s discretion), each Easy Stroller costs £3 per hour or £5 for two hours, and can be hired from our Customer Services desk on the first floor. You will need to leave your car keys or door keys as a deposit.

All Easy Stroller cars must be returned to the Customer Services Desk by 5.30 pm Monday to Saturday and by 4.30pm on Sunday.

Disabled Parking

Disabled parking -  Free up to 3 hours. Free parking Monday - Sunday after 6pm. There are designated car park spaces: Outside car park spaces are located in:

Plazza car park (opposite the bridge) & Opposite the Burger King Drive Thru.

Multi storey car park – located on level 3.

What to do once you park your car

Outside – Leave your clock (set at the time you arrive) and your blue badge (photo ID) on your dashboard.

Multi storey car park – leave your clock (set at the time you arrive) on your dashboard, bring your blue badge (photo ID) and car park ticket (issued when you enter the building) to the Customer Information Desk. The person on the photo ID needs to present both the blue badge and car park ticket to the Customer Services Desk who will waive the charges.

Shopmobility

We have a free service providing both motorised and assisted wheelchairs within the galleria - please ring 01707 278301 for more information, or to book one in advance. Please note when hiring a scooter or wheelchair ID is required (proof of address) or your disabled badge. Also for your assistance when visiting the galleria is a list below of our Public Lifts.

Public Lifts

Lifts 1 & 2 are just near TK Maxx on the lower ground level and the lifts go up to levels 3,5 & 6.

Lifts 3 & 4 are opopsite Cafe Nero and the lifts go up to levels 1, 3, 5 & 6.

Lift 11 is external and is just beside Nandos.

Lift 12 is just passed Frankie & Bennys and goes up to the Odeon Cinema. 

Please note all lifts have advertising on their doors.

Disabled Toilets

Disabled toilets are located on the upper level take the corridor by the O2 Centre and the lower level take the corridor by Le Creuset.

Guide Dogs & Assistance Dogs

All guide dogs & assistance dogs are welcome in the galleria.

DisabledGo

DisabledGo is an award-winning disability organisation, based in the UK, which produces reports detailing accessibility to venues all over the country. For more information of accessibility to the galleria visit the DisabledGo website.