We are here to help you
The Guest Relations team offer a unique service, providing great customer service, and can help make your visit an enjoyable one.
The Guest Relations Team are situated at the Customer Service lounge, on the first floor, you can also purchase The Galleria Gift Card. If you're looking for the perfect present, spoil them with the gift of choice! Our Gift Cards can be used in all of our shops, many of our restaurants, and the Odeon. Click here to find out which of our shops and restaurants accept our Gift Card.
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The Guest Relations Team have visitor information, store guides and information about The Galleria's special offers and additional discounts. Other services offered include:
Lost & Found
First Aid Point
Child Safe Scheme
Events and Activity Information
Free WiFi Hotspot
The Management Suite
Please do call us on 01707 256860 with any questions about visiting The Galleria.
Cleaning & Security
Our goal is to ensure that as soon as you enter The Galleria you feel safe and happy in our centre. As such we operate our cleaning and security operations around the clock, 365 days a year.
In addition to their cleaning and security function, our teams are here to help you enjoy your visit. They take great pride in ensuring that you have a lovely experience, whilst providing a clean and secure environment. If you have any questions whilst visiting The Galleria, our cleaning and security teams will be happy to help. In addition, the security team are trained first-aiders and manage the centre-wide 24/7 CCTV system.