The Guest Relations team offer a unique service, providing great customer service, and can help make your visit an enjoyable one.
The Guest Relations Team are situated at the Customer Service lounge, on the first floor, you can also purchase The Galleria Gift Card. If you're looking for the perfect present, spoil them with the gift of choice! Our Gift Cards can be used in all of our shops, many of our restaurants, and the Odeon. Click here to find out which of our shops and restaurants accept our Gift Card.
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The Guest Relations Team have visitor information, centre guides and information about The Galleria's special offers and additional discounts. Other services offered include:
Information about our Disabled Services
Lost & Found
First Aid Point
Child Safe Scheme
Shop mobility (manual and powered wheelchairs/scooters)
Events and Activity Information
Free WiFi Hotspot
The Management Suite
Please do call us on 01707 256860 with any questions about visiting The Galleria.
Free Wi-Fi is available across the centre using The Cloud. Find it when you log onto the internet using your smart phone. Set up an account and enjoy free internet access at The Galleria time and time again.
The Centre makes every effort to ensure that lost property is returned where possible. If you have lost an item whilst in the Centre, please make enquiries at the Customer Services Desk on 01707 278301 where your details will be taken and if the item is found, your goods will be returned to you.
We have a number of cash machines located through out The Galleria, you will find one on the upper level on the wall by the Odeon Cinema and another on the lower level outside the entrance to Choice Fashion.
We have four photobooths in The Galleria, one near the Odeon Cinema, one opposite Gap on the lower ground floor and two also on the lower ground floor.
We have a change machine near the pay stations opposite the customer services desk should you require change for the pay and display car park.