your visit

Guest Relations

We are here to help you

The Guest Relations team offer a unique service, providing great customer service, and can help make your visit an enjoyable one.

The Guest Relations Team are situated at the Customer Service lounge, on the first floor, you can also purchase The Galleria Gift Card. If you're looking for the perfect present, spoil them with the gift of choice! Our Gift Cards can be used in all of our shops, many of our restaurants, and the Odeon. Click here to find out which of our shops and restaurants accept our Gift Card. 

We'd love your feedback - please click here and complete our survey. 

The Guest Relations Team have visitor information, store guides and information about The Galleria's special offers and additional discounts. Other services offered include:

Disabled Services 

Lost & Found

First Aid Point

Taxis

Child Safe Scheme

Store Information

Events and Activity Information

Free WiFi Hotspot

Centre Security

The Management Suite

Please do call us on 01707 256860 with any questions about visiting The Galleria.

Cleaning & Security

Our goal is to ensure that as soon as you enter The Galleria you feel safe and happy in our centre.  As such we operate our cleaning and security operations around the clock, 365 days a year.

In addition to their cleaning and security function, our teams are here to help you enjoy your visit. They take great pride in ensuring that you have a lovely experience, whilst providing a clean and secure environment. If you have any questions whilst visiting The Galleria, our cleaning and security teams will be happy to help. In addition, the security team are trained first-aiders and manage the centre-wide 24/7 CCTV system.