your visit

Guest Relations

Guest Relations

The Guest Relations team offer a unique service, providing great customer service, and can help make your visit an enjoyable one.

The Guest Relations Team are situated at the Customer Service lounge, on the first floor, you can also purchase The Galleria Gift Card. If you're looking for the perfect present, spoil them with the gift of choice! Our Gift Cards can be used in all of our shops, many of our restaurants, and the Odeon. Click here to find out which of our shops and restaurants accept our Gift Card. 

We'd love your feedback - please click here and complete our survey. 

The Guest Relations Team have visitor information, centre guides and information about The Galleria's special offers and additional discounts. Other services offered include:

Information about our Disabled Services

Lost & Found

First Aid Point

Transport Information

Child Safe Scheme

Shop mobility (manual and powered wheelchairs/scooters)

Store Information

Events and Activity Information

Free WiFi Hotspot

Centre Security

The Management Suite

Please do call us on 01707 256860 with any questions about visiting The Galleria.


Free Wi-Fi is available across the centre using The Cloud. Find it when you log onto the internet using your smart phone. Set up an account and enjoy free internet access at The Galleria time and time again.

Lost Property

The Centre makes every effort to ensure that lost property is returned where possible. If you have lost an item whilst in the Centre, please make enquiries at the Customer Services Desk on 01707 278301 where your details will be taken and if the item is found, your goods will be returned to you.

Cash Machines

We have a number of cash machines located through out The Galleria, you will find one on the upper level on the wall by the Odeon Cinema and another on the lower level outside the entrance to Choice Fashion. 


We have four photobooths in The Galleria, one near the Odeon Cinema, one opposite Gap on the lower ground floor and two also on the lower ground floor.

Change Machines

We have a change machine near the pay stations opposite the customer services desk should you require change for the pay and display car park.