Retail & Marketing Assistant/Apprentice (18–24 years)

Location: The Galleria, Hatfield
Contract Type: Fixed-term Apprenticeship (12 months) Immediate start.
Hours: Full-time (including some weekends for events, if necessary)
Reports to: Landlord

About The Galleria

The Galleria is Hertfordshire’s leading outlet shopping destination, home to a mix of high-street and premium brands, restaurants, and family attractions. We’re passionate about delivering memorable customer experiences, supporting our retailers, and connecting with the local community through creative events and partnerships.

This hands-on apprenticeship is ideal for someone eager to gain real-world retail and marketing experience — without the need for formal college or university study. You’ll learn by doing, supported by a structured 12-month self-learning programme and direct on-the-job mentoring.


About the Role

As a Retail & Marketing Apprentice, you’ll play a key part in supporting the daily activity of The Galleria’s retail landscape and out of house marketing team. You’ll gain insight into how a shopping centre operates, how we attract and engage customers, and how brands promote themselves through events, campaigns, and digital media.

This role blends practical experience with guided self-learning to help you develop real-world skills in both retail and marketing — ideal for someone with drive, creativity, and a passion for people and brands.


Key Responsibilities

  • Assist with and maintain strong relationships with retailers.
  • Support visual merchandising standards and assist with store and pop-up setups.
  • Help gather insights on promotions, footfall, and customer feedback.
  • Assist in preparing retailer communications and marketing packs.
  • Support the planning and delivery of marketing campaigns and in-centre events.
  • Assist with community partnerships and outreach initiatives.
  • Provide a warm, professional, and helpful presence within the centre.
  • Assist with customer service enquires and event coordination.
  • Support charity, seasonal, and local engagement projects.


Skills & Qualities

  • A Degree or HND in Business, Marketing, Retail Marketing, Communications, or a related subject
    OR At least 1 year of experience in a relevant retail, marketing, or communications role
  • Additional qualifications in customer service, media, or digital content creation will also be an advantage.
  • Motivated and eager to learn through hands-on experience
  • Strong communication and people skills
  • Interest in fashion, retail, and digital marketing
  • Creative thinker with an eye for detail
  • Reliable, organised, and proactive


What You’ll Learn

While this apprenticeship does not involve formal classroom or college study, you’ll also be encouraged to complete free online self-learning modules to strengthen your skills and CV, such as:

  • Google Digital Garage: Digital Marketing & Analytics Fundamentals
  • HubSpot Academy: Content Marketing and Social Media Strategy
  • LinkedIn Learning: Retail Operations & Customer Experience
  • Canva Design School – Intro to Graphic Design

You’ll also receive mentoring and access to real projects that strengthen your professional portfolio.


What You’ll Gain

✅ Paid Experience

✅ Real-world experience in retail and marketing
✅ Recognised online certifications from Google and HubSpot
✅ A professional portfolio of campaigns and content
✅ Certificate of Completion from The Galleria
✅ Personal Recommendation Letter upon completion
✅ Potential permanent position, subject to performance review


P.s. we will consider students doing a work placement year

Ready to make your mark?
👉 Apply now and email your CV and a cover letter detailing your interest in the role to nishinta.mitra@thegalleria.co.uk. Titled - Retail & Marketing Assistant Apprentice Application


Submissions close on Sunday 30th November 2025