Privacy Policy
The Galleria is committed to ensuring that your privacy is protected and that this Privacy Policy governs our use of your personal information.
This Privacy Policy is to inform our users and customers on how we gather, define and utilise the personal information given to us.
All personal data shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 (“GDPR”) and national laws implementing GDPR.
If you have any questions about this Privacy Policy or would like to know what personal information we collect and hold about you feel free to contact us via the contact us page on our website or by calling our Customer Service Desk on 01707 278301.
What personal information do we collect?
In the course of your use of our website, you may provide to The Galleria or affiliates may otherwise obtain personal information.
We will collect personal information in a number of ways as stated below;
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When you submit an email form via the Contact Us web page of this website or send an email to one of the listed email address on this website only, you may provide us with personal information such as name, postcode, email address, contact number, date of birth or gender in order for us to contact you in relation to your question or query or to provide you with information requested by you.
- When you sign up to receive email marketing regarding news, information and events via our website.
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When logging into our free mall wifi we will ask for your name and email address.
- We may also collect information from you automatically when accessing our free mall wifi such as time and duration of your visit, the referring URL, your internet protocol (IP) or MAC address, the type of device you use and its operating system.
- As with most websites we also operate cookies on ours and more details on this can be found below.
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When entering a competition or promotion hosted by ourselves or our third parties you may provide us with name, email address, contact number, age or postcode.
- We may take photographs of you when you attend our promotions or events in the centre. Signs will be on display during the event to advise you when photographs are being taken. If you have any queries or concerns or do not wish to be photographed please speak to a member of staff present.
How we use your information
We will hold, use and disclose your personal information for our legitimate business purposes only. Information collected by any of the above instances will be processed in accordance with this policy for the following purposes:
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To answer any questions or queries made by the customer.
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For research, analysis, testing, monitoring, risk management and administrative purposes including the optimisation of service delivery at our properties and to improve the customer experience.
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We frequently ask for post code during our customer interactions to help us better understand our customers. We share this data with third parties without any personal identifiers to assist with our insight and analysis.
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To provide you with email marketing such as news, information, events and promotions of the centre.
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To pass on to third party retailers in whose services the customer may require.
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To release information to regulatory or law enforcement agencies if we are required or permitted to do so.
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For research into your particular areas of interest or activities on the website to enable us to offer you a more efficient service tailored to your needs.
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To enable us to bring to your attention certain goods or services offered by the Galleria or retailers which you may be interested in.
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To pass on to third party retailers or service providers in whose goods or services you may be interested.
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To assess the function and performance of this website.
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To assess the needs of our customers, to market products and services.
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To enter you into competitions that we run from time to time.
You can tell us not to contact you or share your information with a third party at any point.
Where we send you information electronically, we review whether the communication has been opened and whether you have clicked on any links in the communication. This is because we want to make sure that our communications are useful for you.
This will only come from The Galleria (or our agents) and only if you choose to receive to these offers. You can tell us not to contact you or share your information with a third party at any point. If at any future time you do not wish to continue to receive communications about products, services, news, offers and events then you have the right to opt out at any given time.
Security
We have a duty to keep The Galleria and those visiting us safe and secure.
We collect images of visitors and customers using CCTV, Body Mounted Video and Automatic Number Plate Recognition systems. Our CCTV may be able to detect the presence of a person in the building after it is closed or in an inaccessible area, for example. We also collect personal information from our access control systems.
The information we collect for security purposes may be shared with the police, tenants, local authorities, other sites or local crime reduction partnerships and initiatives.
We may also share information with insurance companies where this necessary to manage an insurance claim.
Security Analytics: The alerts are reviewed by a security operative to determine the appropriate response. The technology provides us with support in keeping its premises secure and its occupants safe as a legitimate interest, and does not involve facial recognition processing, or any processing for the purpose of unique identification through biometrics.
Accident and incident reporting
Unfortunately, there is a possibility that an accident or incident may occur at The Galleria.
When an incident does occur, we are required to document the particulars of the incident. This may include witness statements, CCTV footage, photographs and written reports.
The data may be shared with third parties such as insurance providers or legal advisors in order to defend a claim. We may also share personal information with the relevant official organisations – such as the police or the Health and Safety Executive – so that any incident can be investigated and dealt with.
This information is collected so we can comply with our legal responsibilities in relation to Health and Safety or to prevent and detect crime, or to protect public safety.
Our Contact Details
If you have any questions about this Privacy Notice, want to know more about how we handle your personal information or want to complain about our use of it, please contact us at:
Address: The Galleria, Comet Way, Hatfield, AL10 0XR
Email address: info@thegalleria.com
If you are not happy with any aspect of way The Galleria collects and uses your personal information, you can complain to the Information Commissioner's Office, the UK regulator for data protection issues. Please see www.ico.org.uk. Please contact us first though and we will always try to resolve any issues you have.