Sumac & Saffron Hospitality Operations & Growth Manager

We are looking for an experienced Hospitality Operations & Growth Manager to help stabilise, structure, and grow a live restaurant business.

This is a hands-on, on-site role for someone who understands how hospitality actually works — people, systems, standards, customers, and commercial reality.

You will be stepping into a role that currently sits with the founder and helping professionalise, organise, and scale the business.

This is not a remote role and not a junior marketing position.

What the Role Involves

You will take ownership of the day-to-day running and structure of the business, working closely with the owner.

Key responsibilities include:

  • Overseeing daily operations, standards, and service consistency
  • Managing and supporting FOH, kitchen leads, and support staff
  • Bringing structure to:
  • rotas
  • staff accountability
  • service flow
  • communication
  • Helping set clear weekly and monthly goals across operations and sales
  • Ensuring operational discipline around:
  • bookings
  • customer experience
  • repeat visits
  • local promotions
  • Working alongside content and social media support to ensure execution, not just ideas
  • Using basic performance data (sales, bookings, footfall, promotions) to guide decisions
  • Liaising with and managing:
  • marketing or social media agencies
  • designers / printers
  • external suppliers and partners
  • Supporting compliance, hygiene, food safety, and operational standards
  • Acting as the main operational point of contact when the owner steps back

You do not need to design posts or edit videos —
but you must understand how marketing, promotions, and local engagement work in hospitality and be able to manage people or agencies delivering them.

What We’re Looking For

  • Proven experience in hospitality operations, restaurant management, or food-led venues
  • Comfortable being on-site in a fast-moving environment
  • Strong leadership and organisational skills
  • Commercial mindset — understands margins, staffing costs, footfall, and reality
  • Confident working independently and making decisions
  • Able to bring order to chaos, not add to it
  • Calm under pressure and respected by teams

Experience with marketing, analytics, digital tools, or systems is useful —
but practical judgement and leadership matter more than certificates.

Important Notes (Please Read)

  • This role requires regular on-site presence in Hatfield
  • We are building systems and structure, not hiring a “title”
  • This role suits someone who wants responsibility, not just tasks
  • Salary and working pattern discussed based on experience and availability
  • Ideal for someone who wants to help take a business to the next level, not just maintain it

Job Details

Job Types: Full-time, Part-time, Temporary
Contract Length: 12 months
Work Location: In person

Job Types: Full-time, Part-time, Temporary
Contract length: 12 months

Pay: £30,000.00-£53,352.65 per year

Expected hours: 16 – 40 per week

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Flexitime
  • On-site parking
  • Referral programme
  • Store discount

Work Location: In person

https://uk.indeed.com/job/hospitality-operations-growth-manager-site-2f7d09bfc721febb